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Category: Competition / Regulation  Local Business News  States of Jersey

Public Services Ombudsman Consultation

Sep 03, 2019


Islanders are invited to attend two public meetings next week, to have their say on whether the Government should appoint an independent ombudsman to look into complaints against public services.

The proposed Jersey Public Services Ombudsman would replace the States of Jersey Complaints Panel, which was established in the 1980s to deal with any complaint about a decision or administration process by any Minister or Government department. 

Anyone wishing to give their views can attend one of the public meetings at St Paul's Centre on

  • Monday, 9 September, from 1pm to 2pm; or
  • Tuesday, 10 September, from 6pm to 7pm

Those wishing to attend are asked to email JPSO@gov.je in advance.

The meetings form part of a twelve-week consultation which is running until Friday, 11 October.

The consultation is seeking views on

  • which government departments, parish functions, arm's length bodies and other providers of services to the public should be included within the remit of the Ombudsman
  • what the Ombudsman should do and what methods should be used in regards to investigating complaints and overseeing public bodies
  • how the Ombudsman should work with other watchdogs and regulators already established in Jersey; and
  • what remedy the Ombudsman should be able to offer islanders.

As well as being able to share their views at a public meeting, islanders can also have their say by

  • viewing and completing an online survey
  • emailing their comments to JPSO@gov.je; or
  • writing to Strategic Policy, Performance and Population, Government of Jersey, 19-21 Broad Street, St Helier, JE2 3RR.


Further information about the consultation is available at gov.je/consultations.

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