Job Details


Mystery Shoppers

From: Until:

What is Mystery Shopping? Mystery Shopping is when a person poses as a ‘customer’ and makes an enquiry/purchases a service/product and reports back on their experience via an online system. Mystery Shopping: delivers a cost-effective method of monitoring your customer service standards is an efficient way of identifying staff in need of further training produces a regular summary of strengths and weaknesses which can become your action plan is an effective deterrent against dishonesty, poor service or bad practice is a way of identifying retail outlets which are under-performing should be used as part of employees’ yearly appraisal will increase employees’ wellbeing by celebrating success. Mystery shopping is the key to keeping companies informed and can identify improvements or any necessary changes required for a more positive customer experience. You could be an exceptional mystery shopper by: Having an eye for detail. Delivering assignments on time with accurate and objective feedback following a scenario. Staying a ‘Mystery’, ‘Beeing’ able to think on your feet, ‘Beeing’ organised and diligent, Having a computer to access our online Mystery Shopping system. Join us, if you want to help your local businesses improve their service delivery. Email Debbie for more details and application: